Cancellations

How to cancel a request or a rental, and what happens with money already paid.

• Surfers: open My rentals, open the reservation and press Cancel.
• Hosts: open Rental listings, then Reservations, open the request and decline it, or cancel an approved rental.

The other person gets a notification.

Surf Neutral doesn't handle payments (see Costs and payment), so any refund of money you already paid is arranged between surfer and host. Agree on what happens if someone cancels when you agree on the payment.

If a board doesn't match its description, or isn't there at the agreed time and place, tell us.

Last updated 7 November 2026